Identify the Mission, Objectives, and Responsibilities of an Organisation Within It’s Environment Essay Example for Free

Identify the perpetration, Objectives, and Responsibilities of an Organisation Within Its milieu EssayAn arranging is defined as A group of lot working together (Collins vocabulary 2001). An transcription is gener on the wholey accepted as a unit working together to achieve the same goals. Concurring with this statement, Mintzberg (1997) defined goals as the intentions behind decisions or actions, the states of mind that drive individuals or collectives of individuals called organisations to do what they do.In order for an organisation to work, set guidelines obtain to be put in mark for some(prenominal) short and long term aspirations, to ensure that the organisation is moving as a whole, a unit, to vitiate separation, mis communion, and misunderstanding. This can be achieved by administering a meaningful and worthwhile strategic plan consisting of a progressive, gradable set of aims. This give give each individual, as well as the organisation as a whole, a purpose. A set of aims can be as follows (Business Essentials 2010)An example of this would be my current place of employment. Their Vision Statement is as followsWe argon committed to providing a modern, efficient, and cost effective service centre on meeting our customers necessitate in a friendly , timely, and accurate manner, and leave behind provide the necessary resources to enable achievement of our objectives.We will be readily accessible to e rattlingone in the corporation to maximise social inclusion, minimize barriers to work and assist people to live in decent housing.We will process claims quickly and accurately, while actively reducing the incidences of fraud or error through investigation. Where double-faced intent is proven, we will want to apply appropriate sanctions as a deterrent against future activity.Where we seek to collect money, we will issue bills promptly and correctly. Where recovery action is required, we will act quickly, fairly, and impartially, simply with due(p) regard to social welfare and human rights of our customers. (Heather Tiso, 1995)However something so unobtainable may not be in the forefront of peoples minds. This is summed up in the following article statement Mission statement in some companies has a huge influence in all anxiety levels of the firm, but in others it is still just addition on the wall and usually whats forgotten.Values of an organisation are more in all likelihood to be remembered, as they are more relatable to people indoors.The values upheld by the people in spite of appearance my organisation, are that of trust, respect, pride in work, ability to take ownership, two way communication to give as well as to receive, to maintain beautiful customer service at all time, to help each other out if need be, to feel comfortable and confident enough to express up if they have any ideas for improvements, to strive for fairness, equality, and diversity, versatility, flexibility, taking responsibility for their own development, to be open disposed(p) as our line of service is ever changing. This encourages a culture of people that are able to retract together against constant adversity, and still achieve excellent results, as well as continually spend Service Level Agreements (SLAs).The key objectives of my organisation, can be broken down in to the following examples in operation(p) Goal to increase revenue (Objective decrease number of incorrect subsidy claims by 10%)Non operational Goal to modify behaviour of customers (Objective to get customers to act and think in a productive manner) autochthonic Objective to maximise revenues with as little expenditure as possibleSecondary objective(s) to maintain excellent customer service, to strive for 100% accuracy, to maintain excellent working relationships with stakeholders.embodied Objectives To increase customer satisfaction, to minimise risk, to ensure a glide path is in place for these objectives.Unit Objectives to a nswer all calls within 20 seconds, to deal with all work items with a turnaround of 9 days, to see all customers tour the offices within under 5 minutes, to identify and understand our customers call for, to maintain a very high level of service, to develop personal/professional relationships with stakeholders.The influence of stakeholders Identifying Stakeholders is a process of integration within the said organisation. This can be summarised with a statement from a World Bank Group article All parties should be listed which are likely to be affected by the development, both absolutely or negatively, directly or indirectly.Stakeholders in our company are highly valued and important, and therefore our relationships with them are keep to a very high standard. Our organisation has numerous companies identified as Stakeholders. This is not just on a professional level, as on top of Internal Stakeholders (i.e. staff) we recognise a number of attached Stakeholders (customers, suppl iers,) and External Stakeholders (local community, the government).Therefore, overall Stakeholder influence is vast, extending way beyond just making a customer happy. The bash on effects of the positive or negative experience of that customer may affect my organisation greatly.As different Stakeholders have different interests, it is not possible to focus on all of them at once with a blanket gesture in the hope of satisfying all their needs. Their needs have to be prioritised by looking at individual objectives, and balancing important/urgent needs with needs that would not have an adverse effect or affect relationships by waiting to be dealt with.Examples of Stakeholders in my organisation, are employees, customers, and the Government.As staff are immediately and intimately connected with the organisation, their influence is going to maybe be the strongest influence. It has been said numerous times that employees are the to the highest degree influential. Motivated employees a re highly likely to be more productive in producing work, ideas, and meeting objectives. Coincidently, the objectives of staff, are to be treated fairly, be condition equal opportunity, be recognised for the consistently excellent work they produce when the odds are toothsome against them, feel secure in their job and working environment, and have a sense that they are achieving. These objectives are met in the most part, however, as the organisation as a whole has a hierarchy , and it tends to be the senior managers setting objectives and deciding whether these have been met. This can lead to the human element being lost, and people judged by numbers, as other factors arent always taken into consideration. This can affect morale, but ultimately, our needs are met.Achieving objectives of stakeholdersOne of our Connected Stakeholders, our customers, are generally the focal point of our work. The bottom line, is customers want a service provided with their individual interests in min d, with the least possible output from them. The saying The Customer is Always recompense, is incorrect in my opinion. The customer may not know what they need, they need to be asked open and closed in(p) questions in order to ascertain exactly what service they require. Customers wish to be heard, treated with respect, and for a positive experience with whatever organisation they deal with. The needs of our customers are met, as they are one of the most important stakeholders. Failure to meet these needs may result in loss of business, complaints, and repercussions from higher management if objectives are not met.The Government is an example of our External Stakeholders. This is due to the fact we are a mankind sector organisation, and a direct derivative of Central Government. The Governments objectives are mainly that their Corporate Objectives influence our Unit Objectives, as well as Primary/Secondary Objectives. We meet the requirements of the Government by adhering to thei r laws, policies, procedures, and implementing them whilst maintaining a professional forefront to other stakeholders, such as the general public.